Inside Sales Executive

• WERE HIRING | Inside Sales Executive – E-commerce Conversion
• Location: Thane
• Experience: 1–4 Years
• Industry: Luxury Watches / Premium Retail / E-commerce
• Department: E-commerce / Customer
• CTC : Upto 5 L
• About the Role:

A leading luxury watches retail company is looking for a dynamic, customer-focused, and target-driven Inside Sales Executive to convert high-intent digital leads into successful sales.

The role involves engaging with customers who have shown interest in premium watch collections through abandoned carts, website enquiries, emails, and other digital channels, ensuring a seamless and personalised buying experience.

• Key Responsibilities:
• Follow up on abandoned cart leads and convert potential customers into buyers.
• Handle website enquiries, Talk to Us requests, emails, and other digital sales leads.
• Understand customer preferences, budgets, occasions, and product requirements to recommend suitable watches.
• Provide accurate information on product specifications, pricing, availability, offers, delivery, and payment options.
• Address customer objections and build confidence to drive purchase decisions.
• Maintain consistent follow-ups throughout the customer buying journey.
• Coordinate with store teams, inventory, e-commerce, and customer support for smooth order closure.
• Identify upselling and cross-selling opportunities across premium watch brands and collections.
• Maintain accurate lead records and follow-up details in CRM systems or lead trackers.
• Deliver a premium, consultative, and customer-centric sales experience
• Key Performance Indicators (KPIs)
• Lead-to-order conversion rate
• Revenue generated through digital leads
• Abandoned cart recovery and conversion
• Lead follow-up and response turnaround time
• Average Order Value (AOV)
• Upselling and cross-selling performance
• Lead closure rate and customer experience scores
• Candidate Requirements
• 1–4 years of experience in Inside Sales, E-commerce Sales, or Customer Conversion.
• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Comfortable with customer calls, emails, and digital communication channels.
• Familiarity with CRM systems, lead trackers, and e-commerce platforms.
• Strong follow-up discipline and a target-oriented mindset.
• Interest in watches, fashion, luxury, or premium consumer products.
• Preferred Industries: Luxury Retail, Watches, Jewellery, Fashion, Premium Electronics, Automobiles, and E-commerce.
• Interested candidates can share their updated CV or connect directly
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• 9930084333