Founders Office (Product & Operations Execution)

Role Overview

Work directly with the founders to convert priorities into action across the business. This is a high-ownership, high-visibility role at the center of the company youll drive execution across product, operations, credit, and customer experience, building the systems (SOPs, MIS, trackers) that keep a fast-moving lending business running with speed and accuracy.

Key Responsibilities

• · Work directly with the founders, who will assign priority tasks and connect with you regularly for execution and follow-ups.
• · Convert business and product priorities into clear execution plans with owners, timelines, and dependencies.
• · Drive end-to-end execution across onboarding, credit, documentation, disbursement, servicing, and collections handoffs.
• · Identify process gaps, delays, and repeated errors; perform root-cause analysis and implement fixes.
• · Create and maintain SOPs, checklists, and templates; ensure teams follow them on the ground.
• · Build and track basic MIS and dashboards (TATs, drop-offs, approvals, exceptions, and customer issues).
• · Act as the founders extended arm across Operations, Credit/Risk, Tech, Sales, Customer Support, and Collections to unblock issues.
• · Track execution risks across the business and drive closure.
• · Gather customer and internal feedback and convert it into measurable improvements.

What were Looking For

• · 0–3 years experience in operations, product ops, fintech/NBFC, consulting, program execution, founders office, or start-up roles.
• · Strong ownership mind-set with ability to drive closure independently.
• · Ability to diagnose problems using data and on-ground signals.
• · Comfort with Excel / Google Sheets for trackers and MIS.
• · Clear communicator with cross-functional coordination skills.
• · High learning agility and customer-first mind-set.

Nice to Have

• · Exposure to fintech / NBFC operations
• · Basic understanding of lending workflows
• · Familiarity with automation or AI tools for operations

Why Join Ascend Capital

• · Direct exposure to founders and the companys highest-priority decisions
• · Real ownership on high-impact problems, from day one
• · Cross-functional exposure across credit, risk, ops, collections, and tech
• · A Launchpad role to understand how the entire business works
• · Opportunity to build scalable processes that shape how the company runs

How to Apply

Email your CV to [HIDDEN TEXT] with subject: Founders Office – Jaipur

In 2–3 lines, mention:

• One execution problem you owned and solved
• One task you took responsibility for without being asked
• One process or metric you improved