Customer Success Engineer

• Client Success Engineer
• Salary Range : Upto 5 LPA
• Experience : 3 to 5 years of experience
• Location : Vadodara Only
• Work Setup : On-site
• Education Qualification – Btech or BE in IT/ CSE/ Electronics/Mathematics
• Responsibilities - Key Responsibilities in the role: Customer Project Management

• Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
• Completing the Discovery phase.
• Coordinating with the customers and the internal teams to complete the project in a timely manner
• Creating Project Plans and sending regular reports to the customers Customer Service
• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
• Ensuring we provide solution within an optimal time frame
• Logging all activities against the customer account/cases
• Ensuring service is paid for
• Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
• Creating/Modifying Crystal reports Training
• Planning, packaging and delivering trainings for customers remotely or onsite
• Get the customer acclimatized with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)
• Preparing presentations and videos for the complex options
• Training First Level Support Management
• Regular daily/weekly reports to the management Data Projects
• Analyze and create Project specifications • Data Setup based on specifications.
• Code/Release Testing and quality assurance
• Maintain standards compliance Qualification and Experience Engineering graduate with basic computer knowledge, preferably in software Min 1 to Max 8 years of Experience of Customer Support (Freshers with Good Communication can also apply)

Soft Skills

• Analytical, design and troubleshooting
• Research and analysis
• Excellent communication and interpersonal skills
• Ability to accomplish assigned tasks with minimal supervision

Do you have what it takes We are looking for highly talented and motivated Software Service Engineers with a genuine passion for Customer Support.