Quality Analyst Call Audit | Quality Assurance

Experience: Minimum 1 Year (Minimum of 1 year of Call Audit experience)

Location: Gurugram (Local candidate is preferred)

Work Days: Monday–Friday, 5 Days

Salary: 30,000/month

Qualification: Graduate

Role - Quality Audit – Calls

Work domain - Calls Audit / Quality Analyst

Role Overview

We are looking for a Quality Audit Executive with minimum 1 year of experience in Call Auditing / Quality Analysis. The candidate should have excellent communication skills, strong attention to detail, and the ability to identify discrepancies, document findings, and support continuous improvement.

Key Responsibilities

• Perform audits across multiple platforms, databases, and systems to ensure accuracy and integrity.
• Identify and document discrepancies or inconsistencies and provide recommendations for improvement.
• Ensure data/processes comply with applicable regulations, standards, and organizational policies.
• Conduct risk assessments related to data quality and recommend corrective actions.
• Prepare detailed audit reports covering findings, anomalies, and corrective actions.
• Maintain audit records, changes, and improvement documentation.
• Suggest and implement improvements to existing auditing processes.
• Stay updated with relevant industry trends and best practices.
• Communicate findings effectively with internal and external stakeholders.

Required Skills

• Minimum 1 year of Call Audit / Quality Audit experience
• Excellent verbal and written communication
• Call Quality / Quality Analysis
• Data Verification & Analysis
• Audit Reporting & Documentation
• Compliance & Risk Awareness
• Strong attention to detail
• Strong organizational and multitasking skills
• Microsoft Excel, Word & Outlook
• Ability to work with internal and external stakeholders