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Job Description
Asirvad Microfinance is hiring a dynamic Customer Relationship Management Executive for our Thrissur office. The ideal candidate will assist clients with microfinance services, manage loan documentation, resolve inquiries, and maintain strong customer relationships.
Key Responsibilities
- Handle customer queries regarding loans, EMI repayments, and account status.
- Assist clients with loan application completion, KYC verification, and document submissions.
- Coordinate with field staff and branch operations for smooth loan processing and disbursement.
- Follow up with clients on payment due dates and resolve customer grievances.
- Maintain accurate customer data and records in CRM/company systems.
- Support daily branch operational reporting and ensure policy compliance.
Skills
RelationshipCustomer ManagementPaymentsPayment FollowupPayment CollectionHandlingCollectionsCRMOperationsCustomer Relationship ManagementCustomer RelationshipsCustomer RelationshipIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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