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Job Description
What role you will play in team: Provide first and second-level technical support to resolve customer issues efficiently.
What you will do: Troubleshoot technical problems, provide solutions, and escalate complex issues.
Key responsibility:
- Diagnose and resolve technical issues via phone, email, and chat.
- Document troubleshooting steps and solutions.
- Maintain knowledge base articles and documentation.
- Meet service level agreements (SLAs) for issue resolution.
- Escalate complex issues to senior support engineers.
Required Qualification and Skills:
- Bachelor's degree in computer science or related field.
- Excellent communication and problem-solving skills.
- Experience with troubleshooting computer hardware and software.
- Familiarity with ticketing systems and help desk software.
- Knowledge of networking concepts.
Benefits Included:
- Competitive salary.
- Health insurance.
- Paid time off.
- Professional development opportunities.
- Work from home option.
A Day in the Life: Involves resolving customer technical issues, updating documentation, and collaborating with colleagues.
Skills
Technical SupportTroubleshootingCommunicationProblem-solvingTicketing SystemsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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