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Job Description
What role you will play in team: Provide first and second level technical support to customers resolving technical issues.
What you will do: You will troubleshoot technical issues, provide solutions, and document support cases.
Key responsibility:
- Provide technical support via phone, email, and chat
- Troubleshoot and resolve technical issues
- Document support cases accurately
- Maintain knowledge base articles
- Escalate complex issues to senior support staff
- Meet service level agreements (SLAs)
Required Qualification and Skills:
- Bachelor's degree in computer science or related field
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Experience with ticketing systems
- Knowledge of various operating systems and applications
Looking to get Placed? Try our Placement Guarantee Plan
Benefits Included:
- Competitive salary
- Comprehensive health insurance
- Paid time off
- Professional development opportunities
A Day in the Life: A typical day involves troubleshooting customer technical issues, providing solutions, and documenting support cases.
Skills
Technical SupportTroubleshootingProblem SolvingCommunicationTicketing SystemsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
10 Aug 25, 11:51 AM IST
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