Technical Support Specialist

What role you will play in team: Provide technical assistance to clients via phone, email and chat.

What you will do: Diagnose and resolve technical problems for customers, ensuring customer satisfaction.

Key responsibility:

• Provide first and second level technical support to clients.
• Diagnose and troubleshoot technical problems.
• Document solutions and update knowledge base.
• Maintain a high level of customer satisfaction.
• Work effectively within a team environment.
• Meet individual and team performance targets.

Required Qualification and Skills:

• Bachelor's degree in computer science or related field.
• 1-2 years of experience in technical support.
• Excellent problem-solving and communication skills.
• Proficient in troubleshooting software and hardware issues.
• Ability to work independently and as part of a team.

Benefits Included:

• Competitive salary and benefits package.
• Comprehensive training and development programs.
• Opportunities for career advancement.
• Positive and supportive work environment.

A Day in the Life: A typical day involves troubleshooting technical issues, providing support to clients, and collaborating with the team.