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Job Description
What role you will play in team: Provide technical assistance to clients via phone, email and chat.
What you will do: Diagnose and resolve technical problems for customers, ensuring customer satisfaction.
Key responsibility:
- Provide first and second level technical support to clients.
- Diagnose and troubleshoot technical problems.
- Document solutions and update knowledge base.
- Maintain a high level of customer satisfaction.
- Work effectively within a team environment.
- Meet individual and team performance targets.
Required Qualification and Skills:
- Bachelor's degree in computer science or related field.
- 1-2 years of experience in technical support.
- Excellent problem-solving and communication skills.
- Proficient in troubleshooting software and hardware issues.
- Ability to work independently and as part of a team.
Benefits Included:
- Competitive salary and benefits package.
- Comprehensive training and development programs.
- Opportunities for career advancement.
- Positive and supportive work environment.
A Day in the Life: A typical day involves troubleshooting technical issues, providing support to clients, and collaborating with the team.
Skills
Technical SupportTroubleshootingProblem-solvingCustomer ServiceCommunicationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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