Analyst: Supply Chain Systems

Job Requirements

Educational qualifications & experience:

• Matric / Grade 12
• B.Com / BSc Computer Science degree or equivalent work experience
• Training and/or certification in BPM, SDLC, ITIL, DevOps, Agile, COBIT)
• Kinaxis Certifications Advantageous
• RR Author
• Administrator
• Talend
• 5+ years’ experience of managing relationships with internal business customers
• Experience and sound knowledge of business processes, quality management and customer support practices and improvement practices
• 3+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organization

• Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
• Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
• Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
• Drafts and maintains procedures and documentation for applications support.
• Manages application incidents, maintenance activities like monitoring and enhancements to improve business performance.
• Ensures that all requests for support are dealt with according to set standards and procedures.
• Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.
• Uses application management software and tools to investigate issues, collect performance statistics and create reports.

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