ITSM - Service Management

In this position, you will be directing, prioritizing, and scheduling audits to ensure compliance with configuration management processes. You will also be responsible for overseeing any corrective actions identified in process and database audits. Collaboration with other processes and CI owners is crucial to ensure adherence to the defined Configuration Management process.

Regular maintenance of the CMDB and generation of various reports, including management reports and configuration status accounting reports, will be part of your responsibilities. You will also manage interfaces with other processes and organizational functions to streamline Configuration Management activities.

Additionally, you will play a key role in training individuals on Configuration Management principles, processes, and procedures. Strong skills in documentation, presentation, and communication will be essential for effective performance in this role.

If you are well-versed in Configuration Management practices and possess excellent organizational and communication abilities, we encourage you to apply for this position.,