RPA Support

Skills: MUST HAVE

• Experience in RPA tools (UiPath/Automation Anywhere/ Blue Prism)
• Proficient in RPA Code Updates, RPA Testing, Deployment, Bot Scheduling and Monitoring
• Experience in Incident Management, Change Management and Release Management
• Strong Troubleshooting Skills.
• Good communication skills to interact with stakeholders

• UiPath Certification related to Automate / Operate
• Understanding of Agile and DevOps methodologies
• Basic data manipulation skills (SQL)
• VB Script, Python and other Scripting languages will be added advantage

• Work with Customer Business SMEs to understand the priorities of the bots.
• Deep analysis of reported issue and determining whether it falls in Incident category or Service Request category.
• Providing inputs to Service Delivery Manager for carrying out estimate of the Incident or Service Request.
• Maintain, troubleshoot, and improve existing RPA applications and systems
• Creation of Change Request for code promotion to Production environment.
• Analysing the bots for performance related issues due to increased volume.
• Monitor the performance of RPA systems and ensure their stability and functionality
• Facilitate in documenting the design, operation, and troubleshooting of RPA applications and systems
• Collaborate with other team members to ensure that the RPA solutions are well-integrated into the business processes
• Provide continuous advice and best practices to improve and optimize the RPA strategy