Nodal Contact & Grievance Officer

About us:

Established in 2022, Astra Tech has rapidly expanded its influence by strategically acquiring and developing key platforms such as PayBy, Rizek, Quantix, and Botim. These acquisitions have culminated in the creation of the worlds first Ultra App, Botim, which seamlessly integrates fintech, e-commerce, AI-powered tech solutions, and communication services into one intuitive and user-friendly experience. This powerful combination allows users to manage their finances, shop, and stay connectedall within a single, cohesive platform.

With over 150 million users across 155 countries, Astra Tech is more than just a tech companyit is a movement committed to enhancing lives through innovation. As a visionary leader in tech development and investment, our mission is clear: to revolutionize technology solutions for consumers and businesses, harnessing the power of AI to elevate digital experiences to unprecedented heights globally.

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We are seeking an experienced and dedicated professional to assume the dual role of Nodal Contact Person and Resident Grievance Officer. This pivotal position is responsible for overseeing grievance redressal mechanisms and ensuring strict compliance with Indias Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

The ideal candidate must be a resident of India with substantial expertise in legal compliance, regulatory affairs, and liaison with law enforcement

Keys Responsibilities:

Grievance Redressal & Compliance:

• Act as the Resident Grievance Officer, addressing and resolving user grievances in compliance with the IT Act, 2000 and Intermediary Rules, 2021.
• Ensure timely resolution of user complaints within legally mandated timeframes.
• Maintain an accessible grievance redressal mechanism for users and stakeholders.

Fulfilling obligations or functions specified in Rule 3(2) of the Intermediary Rules, acknowledging complaints within 24 hours, resolving them within 15 days, and acting within 72 hours for complaints involving the removal of information or links under Rule 3(1)(b) of the Intermediary Rules.

The Resident Grievance Officer is also responsible for receiving and acknowledging any order, notice, or direction from the appropriate Government, any competent authority, or a court of competent jurisdiction, and ensuring appropriate safeguards to prevent misuse by the Users.

Regulatory & Legal Compliance:

• Act as the Nodal Contact Person for law enforcement agencies (LEAs) and government authorities in India.
• Facilitate lawful access requests from regulatory authorities in accordance with applicable laws.
• Ensure compliance with data protection regulations and intermediary guidelines.
• Collaborate with internal teams, including legal, compliance, and operations, to align business processes with regulatory requirements.

Reporting & Documentation:

• Maintain detailed records of grievances received, actions taken, and resolutions provided.
• Prepare and submit compliance reports to relevant authorities as required by law.
• Stay updated on changes in Indian technology laws and advise the organization on necessary policy updates.

Coordinating with law enforcement agencies and officers 24x7 and ensuring compliance with any orders or requisitions made in accordance with the Intermediary Rules or any other applicable laws.

Required Qualifications & Skills:

• Must be a resident of India.
• 5-7 years of experience in legal, compliance, grievance redressal, or regulatory affairs.
• Bachelors or masters degree in law, Business Administration, Public Policy, or a related field.
• Strong knowledge of the IT Act, 2000 and Intermediary Rules, 2021.
• Experience handling legal and compliance matters related to digital platforms or internet-based businesses.
• Excellent communication skills, with the ability to interact with government agencies and law enforcement authorities.
• Strong problem-solving and decision-making abilities.
• Ability to handle confidential information with integrity and professionalism.

Preferred Qualifications:

• Prior experience in a similar role in a technology, social media, or digital services company.
• Familiarity with global data protection laws and cybersecurity regulations.
• Experience working with intermediaries, digital platforms, or content moderation policies.