Field Service Engineer - Nationwide 1

The Role

I. Broad Function

Required

• Your mission is to expand Atlas Copco presence and business growth in the area of responsibility, you will be required to:
• ■Vision
• To be recognized as the number one service organization in the compressed air industry
• ■Mission
• To deliver reliable and innovative compressed air services with the aim to maintain and increase our customers productivity
• ■(Customer oriented) Strategy

• Increase Customer Productivity

・Well maintained compressed air installations with increased reliability

・Guaranteed maximum uptime through fast and professional service response

• Reduce Total Operating Cost

・Energy savings through optimizing the efficiency of the complete compressed air installation

・Service Plan agreements to ensure optimal compressor operations

II. Principal Responsibilities

■Safety First

■Management

• To manage the buseinss activiteis of your team or yourself
• To follow the activity goals of all organizations to which you belong (your department, section and team, and more)

■Interventions (Maintenance/Repair/Start & Commissioning/Inspection/Investigation)

• The purpose is to guarantee maximum efficiency, minimum downtime, and energy saving of customers’ compressed air installation and ancillary equipment

■Report

• External: To provide a clear explanation of the results of the work carried out by you and your team and the submission of a clear report in a timely manner
• Internal: To provide a timely and accurate business activity report (about cost (labour hours input / expense), repair cases, and others such as daily report to superiors) for carrying out accurate business activities by your division

  ■Kaizen

• • To take active part in suggesting continuous improvements to workflow, working processes and procedures

  ■Learning / Acquisition

• To acquire skills and knowledge for yourself and your department to provide high-quality and highly reliable services

  ・General Education

• ・Compressed air installation and ancillary equipment
• ・The ability of negotiation as a represent of your section

• To learn to manage your team and to be able to participate in the management of your section

  ・Human resource development (Competence development /Leadership / Coaching)

• ・Structures and rules of company
• ・Goals / Policies of the organizations (division /business area / company / group) to which you belong (not just department)
• ・Key performance indicators (especially matters related to your department)

• In addition, learning to be able to contribute to the construction and development of not only your department but also the organizations to which you belong

■Cooperation

• To collaborate actively with people around yourself to provide high-quality and highly reliable services to the customers

・To support for superiors, colleagues, and juniors in all organizations to which you belong

III. Qualification Requirements

Educational requirements: High School level education (or equivalent background) or above

Experience Requirements

• Experience in service business. (preferably with visiting work experience)
• Experience of maintenance work of industrial machines or experienced in assembling machines (preferably fluid machinery, especially pneumatic machinery and ancillary equipment)

• Languages: Fluent Japanese and Basic English (or prepared to learn)
• Knowledge to operate Microsoft programs (Word, PowerPoint, Excel) and the ability to learn other software necessary for role

Personality requirements

• The ability to travel around Japan and carry out business, if necessary
• Flexibility, positive attitude and ability to manage multiple priorities with a strong commitment to customer service
• Interpersonal ability to convey ones thoughts to others appropriately and effectively
• Passionate about one’s mission, take responsibility for one’s actions and growth, and engage in them
• The ability to work collaboratively with others and looking for better ways to deliver lasting results

Location:

Mobile office close to customers factories. 5 regions nationwide: Tohoku, East Japan, Tokai-Hokuriku, Kinki-Shikoku, West Japan

• 3 persons for each region

Recruiter: Satoko Onodera/HR Manager

Hiring Manager: Hijiri Ikeda/ BLM Service Ops

Start a journey of endless opportunities

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.

We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.