Sr. Service Engineer - Software Support

Your role

As a Software Support Engineer for PivotWare, your mission is to provide expert technical support, installation, and maintenance services for our process control and MES solutions. You will play a vital role in ensuring high system availability, seamless customer operations, and continuous improvement in line with industry requirements. By leveraging your technical expertise, you will help our customers maximize the performance and reliability of their production systems.

Your day-to-day

• Handle customer support tickets via the internal ticketing system and ensure resolution within defined SLAs.
• Perform installation and commissioning of PivotWare solutions at customer sites.
• Provide remote and on-site technical support for troubleshooting software and hardware issues.
• Conduct customer training on PivotWare software, workflow configuration, and usage.
• Coordinate with global support teams for escalated issues and knowledge transfer.
• Periodically review logs/reports and perform preventive checks to ensure system stability.
• Prepare and maintain technical documentation, installation reports, and training material.
• Support data-driven solutions (e.g., DeMeter) including configuration, monitoring, and handling of NoSQL databases.

• Familiarity with PivotWare, Process Control, or MES systems.
• Hands-on experience with SQL databases (queries, basic administration).
• Strong knowledge of PLC systems and industrial control.
• Good understanding of Electrical & Electronics fundamentals.
• Customer-facing communication and presentation skills.
• Excellent troubleshooting and analytical skills.
• Understanding of assembly processes and production workflows.
• Exposure to flowchart-based/no-code logic builders.
• Understanding of industrial communication protocols (Ethernet/IP, Modbus, TCP/IP, Open protocol etc).

At Desoutter Tools, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Desoutter Tools, we support our people in building long-term careers while making a meaningful impact through their work.

• Your job location
• Pune, India
• Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

About

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Aruna Vishal Shinde