SAP Support Executive

Job Overview

We are looking for an SAP Support Executive to join our dynamic IT support team. The ideal candidate will provide technical assistance, troubleshoot issues, and ensure the smooth running of SAP systems for end users. The role involves monitoring SAP performance, resolving system problems, and assisting with SAP application configurations to meet business requirements.

Exprience : 0 to 1 year

Key Responsibilities

• Provide day-to-day support for SAP applications, including SAP Business one
• Troubleshoot SAP system errors and performance issues, ensuring minimal disruption to business processes.
• Collaborate with users to understand their issues, resolve system-related problems, and ensure a seamless SAP experience.
• Monitor SAP systems for alerts, performance metrics, and potential disruptions.
• Provide end-user training and guidance on using SAP systems effectively.
• Work with functional and technical teams to resolve complex SAP issues.
• Apply SAP patches, updates, and service packs as necessary.
• Assist in preparing system documentation and reports.
• Support SAP upgrades, enhancements, and customizations.
• Participate in SAP project activities as needed, including implementation and testing.
• Perform regular system checks and backups, ensuring data integrity and security.
• Ensure compliance with internal policies and SAP best practices.
• Assist in troubleshooting and resolving issues related to integrations with other systems (e.g., third-party applications, databases).
• Provide on-call support as needed for urgent issues.

Required Skills And Qualifications

• Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience working with SAP applications
• Strong knowledge of SAP modules (e.g., SAP Business one).
• Good understanding of SAP architecture, configuration, and integration points.
• Experience in troubleshooting and resolving SAP issues.
• Ability to analyze, configure, and optimize SAP applications.
• Strong communication skills and ability to work with cross-functional teams.
• Knowledge of ITIL framework for incident and problem management is a plus.

Experience With SAP Support Ticketing Systems Is Preferred.

Ability to work under pressure and meet deadlines.

Desirable Skills

SAP certification in relevant modules is a plus.

Skills: itil framework,sap modules,ticketing systems,communication,sap integration,support analysts,sap configuration,troubleshooting,sap business one,sap,sap architecture,sap applications,sap systems