Posted: 2 weeks ago
3-8 years
Bengaluru, Thiruvananthapuram
Operations Maintenance & Support
work from office
Full Time
Closes 28 Dec 2026
Posted: 2 weeks ago
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Job Description
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Job Description
- Service Coordination: Keep the zone's service calls moving within TAT
- Track daily TAT and pending calls across ~5,000 monthly service calls, and flag breaches early
- Chase escalations to closure with Area Managers and service partners, with clear owners and timelines
- Identify repeat complaints and ageing calls, and drive root-cause fixes with the field team
- MIS & Reporting: Turn Salesforce data into reports leadership acts on
- Build and maintain Excel dashboards on TAT, closures, backlog and partner performance
- Prepare weekly and monthly review packs with insights and recommended actions, not just numbers
- Ensure data accuracy and timely publishing of all zonal reports
- Spare Parts: Keep stock available across 250+ service centres
- Monitor DOI and flag stock-outs and excess stock at service centres
- Coordinate dispatches with the warehouse and supply teams to prevent repair delays
- Track defective returns and ensure timely reverse logistics and closure
- Executive Support: Run the operating rhythm for the Zonal Manager
- Own the field supply calendar and schedule zone reviews and partner connects
- Maintain the action tracker, follow up on commitments and report slippages
- Prepare review material and minutes for zonal and leadership meetings
- Field Connect: Stay close to the ground
- Visit ASPs, dealers, distributors and Pareto outlets every month
- Check service quality, stock position and partner issues first-hand, and bring them back as actions
- Build strong working relationships with partners to improve service and closure outcomes
Skills
CSIServicingSpares ManagementAftersalesIndexingAmcTerritorySalesExecutive SupportLogisticsWarehouseIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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