Engineer - Sales & Technical Support

Atotech, a brand within the Materials Solution Division on MKS Instruments, develops leading process and manufacturing technologies for advanced surface modification, electroless and electrolytic plating, and surface finishing. Applying a comprehensive systems-and-solutions approach, Atotech's portfolio includes chemistry, equipment, software, and services for innovative and high-technology applications. These solutions are used in a wide variety of end-markets, including datacenter, consumer electronics and communications infrastructure, as well as in numerous industrial and consumer applications such as automotive, heavy machinery, and household appliances.

With its well established innovative strength and industry-leading global TechCenter network, MKS delivers pioneering solutions through its Atotech brand - combined with unparalleled on-site support for customers worldwide. For more information about Atotech, please visit us at atotech.com

Role: Engineer - Sales & Technical Support

Job Location: Chennai

Key Responsibilities:

• Responsible for sales & tech support for key customers in the designated area -this includes plant commissioning, regular tech support, trouble shooting, payment collections, increasing business share, introducing new products, process audits, making continuous improvement program for his customers, etc


• Assist area manager in achieving the budgeted sales for the area by working closely with regional sales team, major customers and new projects


• Assist product management team in obtaining feedback from customers regarding product performance and need for new products in order to meet market demands


• To support other colleagues in the region in commissioning, trouble shooting, projects, process audits and new product launches


• Responsible for timely submission of business reports to area manager and submission of visit reports in C4C


• Responsible for monthly product forecast for his customers to achieve forecast accuracy target

• Chemical Engineer (B.E / B.Tech) or Chemistry graduate(M/Sc) with 1-3 years of experience in Electroplating Industry


• Experience in sales & technical support, especially in commissioning, trouble shooting and plant audits


• Basic knowledge of computers, proficient in MS office (Excel, word, Power point)


• Good Presentation skills and communication skills.


• Confident, presentable and should have a pleasing personality with good interpersonal skills and able to maintain good professional relationship with customers and internal team

Flexible in working hours, especially during trouble shooting and new plant commissioning