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Position Title

Manager Training (Banking Domain)

• Location
• As per business requirement
• Job Summary

The Manager – Training is responsible for leading learning and development initiatives for banking operations, sales, customer service, compliance, and leadership development programs. The role focuses on enhancing employee capability, ensuring regulatory compliance, improving customer experience, and supporting business growth through effective training interventions across the banking network.

Key Responsibilities

Training Needs Analysis

• Identify training requirements through performance reviews, skill-gap assessments, business priorities, and regulatory changes.
• Partner with business leaders, branch managers, and functional heads to understand capability development needs.
• Develop competency frameworks for retail banking, corporate banking, operations, and customer service teams.

Learning Program Design & Development

• Design and develop training curricula, e-learning modules, facilitator guides, SOP-based learning content, and knowledge assessments.
• Create training programs covering:
• Retail Banking Products
• CASA & Deposits
• Loans and Credit Products
• Wealth Management
• Insurance and Third-Party Products
• Customer Service Excellence
• Banking Operations
• Compliance & Regulatory Guidelines
• AML, KYC & Risk Management

Training Delivery

• Conduct classroom, virtual, and blended learning programs for branch staff, relationship managers, operations teams, and leadership employees.
• Facilitate induction and onboarding programs for new hires.
• Deliver behavioral and soft-skills training focusing on sales effectiveness, customer handling, communication, and leadership.

Compliance & Regulatory Training

• Ensure mandatory training completion related to RBI guidelines, KYC, AML, risk management, information security, and internal banking policies.
• Support audit readiness by maintaining training compliance records and reports.

Performance Improvement

• Monitor training effectiveness using assessments, certifications, branch performance metrics, mystery audits, and customer satisfaction scores.
• Recommend developmental interventions to improve employee productivity and sales performance.

Stakeholder Management

• Collaborate with Regional Managers, Cluster Heads, HR Business Partners, and Functional Leaders to drive learning initiatives.
• Manage relationships with external training vendors, banking trainers, and e-learning providers.

Training Operations & Reporting

• Prepare annual training calendars and learning roadmaps.
• Maintain training dashboards, attendance records, certification reports, and MIS.
• Track training KPIs and present learning effectiveness reports to leadership.

Required Qualifications

• Bachelor's Degree in Banking, Finance, Business Administration, Human Resources, or related field.
• MBA/PGDM preferred.
• Certification in Learning & Development, Instructional Design, or Banking Operations will be an advantage.

Experience

• 6-10 years of experience in Learning & Development, preferably within Banking, NBFC, Financial Services, FinTech, or Insurance sectors.
• Experience in delivering banking product, compliance, operational, and sales training programs.
• Proven experience in managing end-to-end training lifecycle.

Core Competencies

• Banking Product Knowledge
• Retail Banking Operations
• Learning & Development
• Training Need Analysis (TNA)
• Instructional Design
• Facilitation & Presentation Skills
• AML/KYC Compliance Training
• Leadership Development
• Stakeholder Management
• Learning Management Systems (LMS)
• Performance Coaching
• Training Effectiveness Measurement
• MS Office & Digital Learning Tools

Key Performance Indicators (KPIs)

• Training completion rate
• Certification pass percentage
• Regulatory compliance training adherence
• Employee productivity improvement
• Sales and cross-sell performance uplift
• Customer satisfaction improvement
• Learning effectiveness score
• Employee engagement in learning programs
• Training ROI and business impact

Interested Candidates share resume: Swapnil- 7042379178