Center Manager

To manage the day-to-day operations of the healthcare/diagnostic centre, ensure excellent patient service, maintain operational efficiency, achieve revenue targets, and ensure compliance with company policies and healthcare standards.

Key Duties and Responsibilities

1. Centre Operations: Manage daily centre activities, staff deployment, patient flow, and ensure smooth functioning of all departments.
2. Patient Experience: Ensure quality patient service, timely resolution of complaints, and maintain high patient satisfaction levels.
3. Business Development: Achieve revenue targets, support business growth, identify new business opportunities, and develop relationships with doctors, hospitals, and corporate clients.
4. Team Management: Supervise, guide, and motivate centre staff, monitor attendance and performance, and ensure adequate manpower availability.
5. Revenue & Financial Management: Monitor daily collections, billing accuracy, cash handling, expenses, and revenue reports.
6. Quality & Compliance: Ensure adherence to healthcare protocols, patient safety standards, infection control practices, and applicable regulatory requirements.
7. Coordination: Coordinate with laboratory, radiology, front office, customer support, and central operations teams for smooth service delivery.
8. MIS & Reporting: Prepare and review daily, weekly, and monthly reports related to revenue, patient footfall, collections, complaints, and operational performance.
9. Equipment & Inventory: Ensure proper maintenance of centre equipment, availability of consumables, and timely reporting of technical issues.
10. Performance Monitoring: Track centre KPIs, identify operational gaps, and implement corrective actions to improve productivity and profitability.

Required Qualifications & Experience

• Education: Graduate in any discipline; MBA/PG Diploma in Healthcare or Hospital Management will be preferred.
• Experience: 35 years of experience in healthcare, hospital, or diagnostic centre operations, preferably with team-handling experience.
• Strong knowledge of centre operations, patient handling, billing, revenue monitoring, and MIS reporting.
• Proficiency in MS Excel and healthcare management software.