It Support Engineer

Key Responsibilities: IT Support Engineer

System & Network Administration:

• Configure, maintain, and troubleshoot firewalls, file sharing systems, and network printers.
• Install and upgrade operating systems (Windows, Linux) and software applications.
• Set up and maintain hardware, including desktops, laptops, servers, and peripherals.
• Diagnose and resolve network connectivity issues, including patch panel and I/O troubleshooting in server rooms.

Network & Security:

• Manage and secure network devices including switches, routers, VLANs, and routing protocols.
• Ensure proper configuration of port security and maintain a good understanding of TCP/IP protocols and network topologies.

Virtualization & Backup:

• Experience with virtualization platforms such as Hyper-V, VMware, and VirtualBox.
• Perform regular backups of servers, user data, and email systems.
• Maintain up-to-date software and applications with the latest security patches.

IT Asset Management:

• Maintain an IT asset inventory and oversee asset assignments to staff.
• Provide technical support to remote sites as needed.

Other Responsibilities:

• Install, configure, and troubleshoot CCTV and access control systems; experience in installation and troubleshooting.
• Knowledge of managing IP-PBX systems, including IP phone extension setup, maintenance, and call routing.
• Monitor critical IT assets, servers, and network performance.
• Respond promptly to helpdesk tickets and email queries.
• Coordinate with external vendors for ongoing IT projects.
• 4+ years of experience in IT support, system administration, or desktop support.

Nice to Have Experience:

• Knowledge of LIS, PACS, and RIS systems.
• Modalities worklist troubleshooting & PACS Management
• Experience managing firewalls, switching, and routing.
• Server room management.
• Backup management.
• Network monitoring expertise.