Customer Support Associate

: Customer Support Associate

About us: AuditorsDesk is a cloud-based e-auditing software to assist audit firms and audit teams conduct more efficient end-to-end audits by using audit automation. AuditorsDesk solves the audit risk & compliance issues faced by auditors. It creates a digital workspace, that helps firms to produce paperless audits. Using our audit management software one can led to smarter business insights. Make more effective and data-driven decision-making.

Job Overview: We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Associate. The ideal candidate must have a background in commerce and a passion for delivering outstanding customer service. This role will involve interacting with customers to address inquiries, resolve issues, and provide assistance in a professional and efficient manner.

Job Type: On site

Number of positions required: 2 for Delhi [Associates Level]

Job Location:South Delhi.

Employment Type: Permanent (on-site).

Experience required: 2 to 3 years.

Compensation: Best fit as per industry standard

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries via phone, email, and chat in a timely and courteous manner.
• Provide accurate information about products/services, pricing, and promotions to customers.
• Resolve technical issues related to our online platform or products/services, escalating complex issues to the appropriate department for resolution.
• Collaborate with other team members to ensure seamless communication and consistent delivery of high-quality customer support.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using our CRM system.
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up-to-date on product/service offerings, industry trends, and company policies to provide accurate information to customers.

• Bachelors degree in commerce OR related commerce background is mandatory.
• 0 to 3 years of experience required.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Positive attitude and a willingness to go above and beyond to meet customer needs.
• Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.

Skills: saas,problem-solving,crm systems,customer support,customer service,technical support,commerce,communication