Information Technology Executive

Job Summary: The Systems Technical Specialist will provide technical support and assistance to resolve problems with the organizations computer networks and systems.

Duties/Responsibilities:

• Provides technical supportidentifying, investigating, and resolving users problems with computer software and hardwarefor problems specific to the organizations computer networks and systems.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with other staff to research and resolve problems.
• Possesses a deep technical understanding of SharePoint online.
• Possesses a broad knowledge of key end-user scenarios and technical architecture for Office 365, Exchange Online, SharePoint online, OneDrive, Teams and other Office 365 products.
• Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
• Performs ongoing administration and account maintenance of the Office 365 tenant for all workloads but with an emphasis on SharePoint and OneDrive.
• Performs other related duties as assigned.
• Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively
• Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them
• Troubleshooting technical issues such as email delivery failures or authentication problems
• Providing training to users on how to use Office 365 effectively
• Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails
• Providing support for mobile devices that use Office 365, including Android phones and iPhones
• Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to technical and nontechnical staff and customers.
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient with Microsoft Office 365 Suite or related software.
• Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.
• Working knowledge of Microsoft Cloud technologies, including, Intune, Teams, Azure Rights Management, Azure Active Directory and SharePoint is a plus

Education and Experience:

• Bachelors or masters degree in Computer Science or related field or equivalent experience required.