Solutions Architect - ServiceNow

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking for Solution Architect-ServiceNow Position

Position Details:

Job Type: 1 year renewable contract with our client (payroll Avensys)

Location: Bangalore OR Hyderabad

Timings : Regular working hours, hybrid mode of work

Yrs of Exp: 10+ years of relevant experience

Key Responsibilities

• Minimum 10 years experience as Solution Architect, with focus on technical analysis and design, enterprise architecture.
• Minimum 5 years experience in consulting external customers,
• Experience working with on software development projects in field of ITSM, ITOM, ITAM, CSM, SPM and HRSD
• Experience working in Agile projects,
• Experience with ServiceNow and ServiceNow certifications are highly desired.
• Must have Implementations experience of 4-5 on ITSM Service Implementations.
• Experience in ITAM (SAM & HAM implementation)
• Experience on 3-5 ServiceNow ITOM Implementation including Discovery, Event and Service Mapping Projects.
• Experience in HRSD, CSM,FSM & SPM will be added advantage
• Certified in CTA/CMA preferred.
• minimum 2+ years in AI / LLM / Generative AI.
• Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities.
• Experience designing and deploying Now Assist skills, domain‑specific prompts, and RAG‑based solutions.

Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi‑step automation.

• Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.
• Hands-on experience building Claude skills and connectors to enable AI‑driven ServiceNow actions (record creation, case triage, data retrieval).
• Ability to integrate AI features into workspaces, portals, Flow Designer, Integration Hub, and custom applications.
• Strong programming skills in JavaScript/TypeScript and Python, with good knowledge of REST APIs, authentication/authorization, databases, and system design.

WHATS ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [HIDDEN TEXT]. Your interest will be treated with strict confidentiality.

• CONSULTANT DETAILS:
• Consultant Name : Uma
• AvensysConsultingPteLtd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.