Collections Officer

#WeAreAverda

About Averda

Averda is a leading global provider of integrated waste management and environmental services, delivering innovative, sustainable solutions to some of the world's most complex waste challenges. Operating across multiple markets, we are committed to transforming waste into value while safeguarding the environment, supporting our communities, and driving operational excellence.

Overview

We are looking for a results-driven Collections Officer with strong, hands-on B2B debt collection and receivable experience to join our team. This is a hands-on collections role for someone who is confident in managing ageing accounts, recovering long outstanding and inactive customer balances, negotiating settlements, and driving collections through rigorous and persistent follow-up.

Key Responsibilities

• Manage end-to-end collections across customer accounts, with a strong focus on overdue, ageing and inactive accounts.
• Analyse ageing reports, identify high-risk and long-outstanding accounts, and develop effective recovery action plans.
• Conduct rigorous daily follow-ups through calls, emails, customer visits and other approved channels to secure committed payments.
• Handle debt recovery and inactive customer collections, including difficult and non-responsive accounts.
• Negotiate payment plans, settlements and recovery arrangements within approved company guidelines.
• Reconcile customer accounts, investigate discrepancies, short payments, deductions and disputed balances, and coordinate with Finance/Sales teams for resolution.
• Maintain accurate collection notes, commitments, recovery status and customer information in Salesforce and ERP systems.
• Prepare and monitor collection reports, ageing analysis, recovery performance and target vs. actual collections.
• Escalate chronic or high-value overdue accounts and recommend appropriate recovery actions.
• Build professional relationships while remaining persistent and focused on cash recovery and collection targets.

Qualifications and Experience

• 4-5 years of solid, hands-on debt collection / B2B collections experience preferably from collections/recovery agencies.
• Proven track record in ageing, overdue and inactive account collections.
• Strong experience in debt recovery, account reconciliation and payment dispute resolution.
• Excellent negotiation, persuasion and settlement discussion skills.
• Demonstrated ability to conduct rigorous follow-up and convert payment commitments into actual collections.
• Salesforce experience is mandatory.
• ERP experience such as Oracle is mandatory; strong system-based collection and account management experience is essential.
• MS Excel and Reporting skills is a must.
• Valid UAE Driving License is mandatory.
• Willing to travel between Sharjah and Dubai offices 2 to 3 times each week.
• UAE collections experience is highly preferred.
• Strong communication skills with the confidence to engage with customers, decision-makers and internal stakeholders.
• Target-driven, persistent, analytical and comfortable handling difficult conversations.

If you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren't afraid of a challenge, why not start your journey with us today.

Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*