Onsite Maintenance Engineer

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What Youll Do

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Deliver field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training and as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required
• Must be flexible to work after hours and weekends when required

WHAT WERE LOOKING FOR

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
• Ability to manage small to medium projects
• Ability to work and think independently and ensuring to meet deadlines
• Advanced computer knowledge ( Win/Mac )
• Knowledge of signal flow for audio, video and control
• Valid Drivers License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.
• Perform maintenance tasks to help maintain customer spaces including but not limited to, testing/repairing cables and testing/repairing various hardware components:
• Field service support of networked devices (Routers, IP Protocols, etc.) Ability to upload and download control programs Ability to perform minor edits to control programs
• All technicians will carry, at a minimum, the following qualifications:
• Minimum of 5 - 7 years of audiovisual integration experience
• Candidate will have additional Manufacturer trainings/certification:
• Professional Installation experience
• AMX Intro to Networking for AV Professionals
• Extron AV Associate
• Extron Authorized Programmer
• InfoComm Quick Start to the AV Industry
• CTS/CTS-I/CTS-D Certification
• IT/Network Certification (Network+, A+, ITF+)
• UCC Training

The following training certifications:

• OSHA 10 or 30-Hour Construction Safety Course
• DSP Certification (BiAmp/QSC/Extron)
• Crestron Programming experience

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.