Non Voice Chat Process

Job Title: Customer Support Executive Non-Voice (Back Office / Chat Process)

Job Location: Vizag (Visakhapatnam)

Department: Customer Support / Operations

Process: Non-Voice Back Office & Chat Support

We are hiring enthusiastic and customer-focused candidates for the Non-Voice Back Office / Chat Support process at Concentrix.

The selected candidates will be responsible for handling customer queries through chat and performing back-office activities while maintaining accuracy, quality, and productivity standards.

Roles & Responsibilities

• Handle customer queries through chat and provide appropriate resolutions.
• Perform back-office transactions and data-processing activities.
• Communicate effectively with customers through written English.
• Update customer information, records, and tickets in internal systems.
• Maintain accuracy and meet daily productivity and quality targets.
• Follow company policies, process guidelines, and data-security standards.

Eligibility Criteria

• Qualification: Any Undergraduate / Graduate.
• Experience: Freshers and experienced candidates can apply.
• Good written and verbal communication skills.
• Basic computer knowledge and typing skills.
• Ability to handle customer queries professionally.
• Willingness to work in rotational night shifts.
• Candidates should be flexible with rotational weekly offs.

Salary & Benefits

• CTC: Up to 3 LPA.
• Monthly performance-based incentives.
• Two-way cab facility.
• 5 working days a week.
• 2 rotational weekly offs.

Shift Details

• Rotational night shifts.
• 5 days working.
• 2 rotational offs.

Interview Details

• Interview Mode: Face-to-Face (F2F).

Interested candidates can apply with their updated resumes.

Contact Person: Kiran Thalapati

Phone: 9247579744

Email: kirant@ravinsol.com