Account Manager

Key Responsibilities:

• Serve as the primary point of contact for assigned engineering clients.
• Develop and maintain strong, long-term customer relationships.
• Understand client needs, technical requirements, and business goals to provide effective solutions.
• Collaborate with internal engineering, project management, and operations teams to ensure smooth project execution.
• Prepare and deliver proposals, quotes, and service agreements.
• Monitor account performance, identify opportunities for upselling or new business, and support overall revenue growth.
• Address client inquiries, resolve issues efficiently, and ensure high levels of customer satisfaction.
• Maintain accurate records of client interactions, project progress, and sales activities.

Qualifications:

• Previous experience in account management, customer success, or sales—preferably within engineering, manufacturing, or technical industries.
• Strong understanding of engineering processes, products, or services (mechanical, electrical, civil, or related fields is a plus).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Proficiency with CRM software and basic project coordination tools.