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Job Description
- Ensure effective payment collection from individual customers and achieve 100% payment recovery.
- Responsible for monitoring the automated collection system for new rentals, extensions, customer journeys, invoices generation, statement of accounts and Non-Rental Charges.
- Manage outstanding balances of on-hire customers and minimize them proactively to avoid immobilization and forced collection.
- Preparing the invoices and closing the pending final invoice.
- Review daily new customer details in the system and escalate to the CX team if any documents are missing.
- Follow up daily with customers via phone calls, emails, and visits, while updating remarks in the aging report accordingly.
- Managing the system's agreement extension & back-end admin panel for monthly short-term customers.
- Manage refund Masterfile and process customer refunds promptly and accurately.
- Responsible for reconciling the customer's accounts, including receipt creation & allocation through automated & manual processes.
- Responsible for achieving the NPS score and target for customer retention.
- Handling customer queries & complaints positively and concluding with a permanent solution.
- Coordinate with GL Accountant or Accounts Manager to pass any JV's affecting other accounts and customer accounts.
- BS Accountancy degree or graduate in the related field is preferable.
- Minimum 2-3 years of relevant experience.
- Excellent interpersonal and communication skills.
- Comfortable working in a high-volume role.
- Demonstrated ability to prioritize tasks and manage time efficiently.
- Proficient in Microsoft Office/Excel & Good computer skills.
Skills
AccountancyAccountsGlRecoveryAccountantAccounts ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
AW Rostamani is a conglomerate of 14 companies in seven diverse disciplines, committed to enriching lives through its exceptional products and services. As a family owned business that was set up in Dubai, UAE, in the early 50s, it gives us great pride to be part of the fastest growing metropolis in the world, and to have witnessed and contributed to its astounding transformation. Along with the nation, we have grown to become one of the most progressive and innovative business houses in the region, and a beacon for excellence in the Middle East and beyond. Our portfolio of 14 companies includes leading multinational brands in seven diverse sectors: automotive, real estate and construction, retail, logistics, information technology, travel, and consultancy. At the centre of our team of over 4,000 professionals from around the world, is a culture that celebrates our diversity, and core values of Excellence, Integrity and Commitment that define us as a group. Our role in the development and sustainability of the country and its people is of the utmost importance to us. It is our on-going mission to make a real difference to our customers, employees, partners and stakeholders, and add real value to the nation’s ambitious growth.
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