Customer Service Representative

Department Icon Operations Maintenance & Support
Posted: 1 year ago
4-8 years
Dubai - United Arab Emirates (UAE)
Operations Maintenance & Support
work from office
Full Time

Posted: 1 year ago
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Job Description
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Job Description

  • · Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles.
  • · Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement.
  • · Organizing & Training drivers frequently to increase driver productivity.
  • · Providing proper product and training for all drivers on a regular and continuous basis.
  • · Visiting customers frequently to build better relationship
  • · Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance.
  • · Coordinating with workshop for customer original vehicles and updating on timely basis.
  • · Ensuring to return all original vehicle to customer once ready from workshop.
  • · Ensuring to maintain high quality vehicle as per SHIFT standard.
  • · Receiving vehicles from car wash and closing NRT.
  • · Updating fuel invoice supportings on day-to-day basis
  • · Responding to all phone calls and ensuring to provide all necessary support.
  • · Ensuring to reply all external/internal customer emails within 2 hours.
  • · Making sure to assign jobs to drivers regularly to ensure high production.
  • · Analyzing points based on distance/location and approving drivers OT.
  • · Transferring old and high mileage floating vehicles to sales on regular basis.
  • · Make sure fleet reconciliation is done on daily basis and clear the variance if any same day

Skills

ProductionCustomer Service

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