Senior Sales Consultant

Job Responsibilities

1. Sales Order Processing

• Communicate with customers via email and telephone to provide product/pricing information, order status, and invoice delivery status.
• Issue sales orders and invoices in the Oracle system to reserve available stock, or request procurement for unavailable materials.
• Propose alternative or equivalent materials from stock for received projects/orders.
• Process all export documents to facilitate smooth material delivery.
• Liaise with the logistics department to ensure timely deliveries based on client/project priorities.

2. Customer Support

• Register new customers and update existing customer profiles in the Oracle portal.
• Update external customers on the progress of their purchase order deliveries.
• Receive customer feedback/complaints, forward to the concerned teams, and follow up on progress.
• Submit invoices to customers for acknowledgment and payment.
• Communicate work progress of projects/orders to internal stakeholders.

3. Reporting

• Create and update weekly/monthly sales reports by sales manager/customer.
• Record invoice submissions to monitor and control payment progress.
• Monitor and control order execution processes.

4. Learning & Development

• Enhance knowledge of lighting technical details, manufacturers, and applications.
• Utilize Microsoft Excel for data analysis and reporting.