Service Decommission Consultant

Key Responsibilities

• Lead and guide projects through all phases of the Service Decommissioning lifecycle, ensuring adherence to internal policies, regulatory standards, and timely service exits.
• Offer expert advice and dedicated support to IT service decommissioning projects, including clarifying information requirements, identifying stakeholders, and ensuring process compliance.
• Collaborate with internal teams and external partners to track decommissioning activities, gather necessary evidence, and ensure successful completion.
• Contribute to the continuous improvement of the Service Decommissioning process by developing workflows, diagrams, detailed steps, and RACI matrices.
• Generate detailed reports and tracking mechanisms to monitor progress, compliance, and overall performance across AXA UK.
• Proactively identify potential risks within decommissioning projects, report issues, and recommend mitigation strategies.
• Serve as a key member of the Service Design & Introduction team, acting as a primary contact for decommissioning queries and supporting team efficiency.

Required Skills & Experience

• ITIL Certification
• Proven experience in process development and improvement
• Strong knowledge of the IT industry and best practices
• Familiarity with Agile methodologies
• Experience with Infrastructure and Configuration Management Database (CMDB) is a plus
• Excellent stakeholder management and communication skills
• Ability to work independently in a remote environment

Qualifications & Certifications

• ITIL Certification (Mandatory)
• Experience in IT Service Management and Process Optimization
• Knowledge of Infrastructure and CMDB (preferred)