AxisPhone:IBSL Specialist

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

• Key Responsibilities
• Handling inbound and outbound calls based on the leads generated by inbound agents,
• Driving achievement of monthly sales targets,
• Identifying implicit and explicit customer need(s),
• Positioning the correct product(s) to customers,
• Booking loans over calls,
• Doing regular follow-ups.

• Optimal qualification for success on the job is:
• Graduate or Post-graduate from a recognized institution
• 5-7 years of relevant experience