Branch:Deputy Branch Operations Head

As a part of the branch banking team, Deputy Branch Operations Heads are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. They are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. They will be required to use their inter-personal skills to build business relationships with the potential customers.

• Process transactions efficiently and accurately while maintaining high service standards
• Handle customer queries and provide appropriate solutions
• Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products
• Manage relationships with mapped customers to increase the depth of existing relationships
• Achieve sales targets as assigned by the organization on a monthly basis
• Comply with KYC/SEBI rules, regulations, and legislation governing the bank.

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening & customer service.

• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations & procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and attend audit queries immediately.

Graduation/ Post-Graduation from a recognized institute.

6-10 years of experience in the BFSI sector

• Knowledge of banking regulations and norms
• Maintain a high level of knowledge of banking products and services
• Good communication (both verbal and written) skill in both English and the local language
• Ability to handle pressure and meet deadlines
• Good networking and relationship building skills