FCI:RCU Regional Onboarding Team

About Department :

Financial Crime Intelligence (FCI) department has been created to enhance the Banks capabilities in prevention, detection and response to frauds against the Bank as well as our customers. This a centralized team that will focus on ensuring there is a strong feedback loop of learnings into improvement in practices, models and customer journeys, develop analytics and technological capabilities as a competitive advantage and deepen our focus on training to ensure fraud prevention at the frontline. With these objectives in mind, a new department Financial Crime Intelligence has been created with the Fraud Control Unit (FCU) and Digital Transaction Monitoring (DTM) being housed under the FCI department to ensure greater synergies.

About the Role:

The Fraud Control Unit (RCU) Regional Onboarding Team is responsible for detecting fraud by ensuring detailed optimal investigation through sampling of cases, managing agencies and by conducting thorough verification

Key Responsibilities

. Ensure completion of Contact Point Verification & Land Records Verification (wherever applicable as per the designated sampling percentage) of prospective merchants, tractor loan borrowers and other Retail Agri borrowers within the designated TAT

• . Responsible for sampling of cases as a percentage of the total cases to ensure compliance
• . Responsible for agency management to organize the business and manage operations more effectively
• Qualifications:
• Optimal qualification for success on the job is:
• . Graduation/ Post-Graduation from a recognized institute
• Role Proficiencies:
• For successful execution of the job, the candidate should possess the following:
• . Knowledge and understanding of Collection and Market Dynamics
• . Knowledge of regulatory guidelines and norms
• . Should possess operational and system knowledge
• . Good communication (both verbal and written) skill in both English and the local language
• . Ability to manage complex client situations
• . Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• . Ability to handle pressure and meet deadlines