RB - Acquiring: Key Account Manager - Govt & TASC

About the Role

The Key Account Manager - Govt & TASC is responsible for end-to-end management, servicing and growth of assigned Government and TASC (Trusts, Associations, Societies & Clubs) accounts. The role focuses on ensuring compliant onboarding, smooth deployment, sustained transaction usage and high-quality engagement with institutional stakeholders.

• Key Responsibilities
• . Own a defined portfolio of Government, PSU, Semi-Government and TASC institutional accounts within the assigned geography.
• . Drive transaction growth and solution utilisation across allotted accounts postonboarding.
• . Act as the primary point of contact for daytoday coordination with institutional clients.
• . Build and maintain working relationships with government officials, trustees, administrators and finance teams of assigned institutions.
• . Ensure regular engagement to understand requirements, address concerns and improve account utilisation.
• . Support longterm retention and deepening of institutional relationships.
• . Coordinate with operations, technology and product teams for POS deployments, digital collection setups and bulk installations.
• . Track implementation timelines and ensure smooth golive and stabilisation.
• . Promote appropriate acquiring solutions based on institutional needs.
• . Manage service issues, downtime or operational escalations for assigned accounts.
• . Ensure timely resolution in coordination with internal teams, with minimal disruption to institutional operations.
• . Monitor recurring issues and support preventive interventions.
• . Ensure all onboarding, KYC, pricing and documentation requirements are completed strictly in line with bank policies and regulatory norms, especially for government business.
• . Maintain accurate records and audit readiness for assigned accounts.
• . Escalate risk, compliance or process deviations to the Regional Sales Manager proactively.
• Qualifications
• Optimal qualification for success on the job is:
• . Graduation /Post Graduate degree
• Role Proficiencies:
• . 3 - 8 years of experience in banking, payments, institutional or government-facing roles
• . Exposure to Govt, PSU or TASC client handling preferred
• . Experience in coordinationdriven, processheavy environments
• . Strong coordination and institutional relationship management skills
• . Understanding of merchant acquiring and digital payment solutions
• . Attention to detail and documentation discipline
• . Ability to work across multiple internal stakeholders