RL - Wheels: Sales Manager - Sales & OSV - TW

About the Role:

The Sales Manager is part of the Banks frontline Sales team and is primarily responsible for onboarding of Two-Wheeler Loan customers and undertaking Original Seen & Verified (OSV) activities

• Details of the Role:
• Department Retail Lending
• Grade AM
• Sub-Department RL- Wheels
• Reporting (Business) AVP/ VP
• Location Mumbai
• Reporting (Matrix) ZSM
• Key Responsibilities:
• .Sales
• oResponsible to ensure achievement of volume targets of Two-Wheeler loans Business with right business mix.
• oMeet customers to understand their funding requirement and onboard customers to drive volumes.
• .Original Seen & Verified (OSV) activities
• oConduct OSV by meeting customers and verifying original documents submitted for Two-Wheeler Loans applications.
• oPerform customer identity verification in compliance with KYC, AML, and regulatory guidelines.
• oEnsure timely completion of customer visits and verification activities within defined TATs.
• .Customer Experience
• oOversee fulfilling customer journey with seamless processing and offering a host of banking solutions leading to customer delight
• oMake Axis Bank the financier of first choice by ensuring best in class TAT
• oResponsible for increasing customer retention and engagement to improve Net Promoter Score and customer satisfaction
• .Audit, Compliance, and Risk Management
• oResponsible for driving PDD collection and ensuring that thresholds are not breached
• oEnsure risk and compliance through quality customer sourcing, timely and satisfactory closure of all regulatory points
• Qualifications:
• .Graduation/ Post Graduation from a recognized institute
• .Min 1 year of work experience, preferably in Two-Wheeler Loans industry or Asset Industry
• Role Proficiencies:
• .Effective customer handling and interpersonal skills for face-to-face interactions
• .Strong sales orientation
• .Communication English and local language
• .Ability to read, understand, and validate documents