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Job Description
- Role
- Area Operations Manager
- Key Responsibilities
- 1.Manage a team of Operations Manager and Customer Service Manager of respective Loan Center
- 2.Responsible for Disbursements of all products in the Loan Center
- 3.Responsible of satisfactory services to Customer at the Loan Centers
- 4.Training the team to handle activities as per prevailing policies
- 5.Monitoring and Tracking Operations and Customer Service Metrics
- 6.Coordinate with Central Operations during daily course of activities
- 7.Coordinate with Credit & Sales stakeholders ensuring smooth flow of Operational Activities
- 8.Aim at reduction of Concurrent Audit and Internal Audit observations
- 9.Managing Customer escalations and provide resolutions to all the complaints
- 10.Ensuring achievement of Championship of Operations and Customer Services
- 11.Organizing comprehensive induction training and handholding till new Joiners settle down
- 12.Ensure achievement of Cross Sell targets of the Loan Center
- 13.Responsible for office Administration & Lobby Management of Loan Center
- 14.Monitor Vendor Relationship
- 15.Ensure that the Loan Centers complies with all the regulatory as well as bank policies
- Qualifications
- Optimal qualification for success on the job is:
- .Post-graduation / Graduation from a recognized institute
- Role Proficiencies:
- For successful execution of the job, the candidate should possess the following:
- .Knowledge of banking products and services
- .Knowledge of regulatory guidelines and norms
- .Good communication (both verbal and written) skill in both English and the local language
- .Ability to manage complex client situations
- .Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
- Ability to handle pressure and meet deadlines
Skills
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About Company
Axis Bank, one of India's leading private sector banks, is recognized for its innovative financial solutions and customer-centric approach. With a strong presence spanning across retail, corporate, and institutional banking, Axis Bank offers a comprehensive range of products and services tailored to meet the diverse needs of its customers. Committed to leveraging technology to enhance banking experiences, Axis Bank provides convenient digital banking platforms and cutting-edge financial tools. With a focus on transparency, integrity, and customer satisfaction, Axis Bank continues to be a trusted partner for individuals and businesses alike. Explore exciting career opportunities with Axis Bank, where talent is nurtured, and aspirations are realized in shaping the future of banking in India.
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