Operations Manager | International BPO || UPTO 20 LPA

Job Title: Operations Manager International BPO

Location: Hitech City, Hyderabad

CTC:25 to 30 % Hike on last CTC Max Up to 20 LPA

Experience: Overall 8+ Years of exp Minimum 2+ Years On papers

Industry: International BPO / BPM

Job Description

We are looking for an experienced and result-oriented Operations Manager to manage international BPO operations across multiple lines of business, including Voice, Chat, and Email processes.

The ideal candidate should have strong leadership capabilities, excellent operational management skills, and proven experience in handling international BPO operations.

Key Responsibilities

• Manage and oversee day-to-day operations of international BPO processes.
• Handle multiple lines of business, including Voice, Chat, and Email.
• Drive operational performance and ensure achievement of business targets.
• Monitor key performance indicators (KPIs), SLAs, CSAT, productivity, and quality metrics.
• Lead, mentor, and manage team leaders and operations teams.
• Ensure process efficiency, customer satisfaction, and operational excellence.
• Identify performance gaps and implement improvement strategies.
• Coordinate with internal stakeholders and clients to ensure smooth business operations.
• Drive employee engagement, performance management, and process improvements.

Required Skills & Qualifications

• 8+ years of overall experience in the BPO industry.
• Minimum 2+ years of experience as an Operations Manager.
• Mandatory experience in International BPO operations.
• Strong exposure to Voice, Chat, and Email processes.
• Excellent people management and leadership skills.
• Strong understanding of operational metrics and SLA management.
• Excellent communication, analytical, and problem-solving skills.

Job Details

• Role: Operations Manager
• Employment Type: Full-time
• Work Location: Hyderabad
• Interview Mode: Virtual Interview

Interested Candidates

Contact HR : Sharvani

9542034803