Sales Associate

Job description / Role

Description

Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.

Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers requests.

Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.

Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brands image and coordination standards.

Handle cash register and transactions with the customers in an effective and accurate manner as required.

Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.

Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.

Inform Department Manager of unavailable and nonperforming products.

Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.

Qualifications

• High school degree
• Fluency in English
• Proficiency in MS Office
• Planning and organizing: level 1
• Self-Development: level 2
• Communication skills: level 2
• Cultural awareness: level 1
• Customer focus: level 1
• Initiative: level 2
• Teamwork: level 2

Organization: Massimo Dutti

Primary location: United Arab Emirates - UAE, Abu Dhabi, YAS Mall

Schedule: Full-time

Unposting date: Ongoing

About the Company

Azadea Group is one of the worlds fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industrys most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.