Sales Associate

Job description / Role

About the company

Azadea Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

Job purpose

The sales associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

Responsibilities

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers requests.
• Ensure a smooth and efficient receiving process for items and shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brands image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for multimedia & lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for multimedia & lifestyle, sports, and leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for multimedia & lifestyle, sports, and leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

Language & technical skills

Language proficiency: Fluency in English.

Technical skills: Proficiency in MS Office.

Specific expertise:

• Sports goods retail: Collective game, project oriented, athlete/ambassador, enthusiastic, contributor, empathic, entrepreneur, and responsible.
• Multimedia & lifestyle retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.

Education

High school degree.

Experience

Zero to one years of experience in a similar role.

Behavioral competencies

• Customer focus: Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
• Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.
• Ensures accountability: Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Communicates effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.
• Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others input and feedback on how to adapt approach to changing situations.

Azadea Group is an equal employment employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

About the Company

Azadea Group is one of the worlds fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industrys most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.