Manager, Enterprise Infrastructure Operations

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a?holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis award-winning culture.?

Position Overview

As the Manager of Enterprise Infrastructure Operations at Zelis, you will lead strategic infrastructure operations at the intersection of healthcare and finance IT. Your primary focus will be on developing operational excellence for on-premises data center infrastructure, server environment, and backup/recovery while standardizing operations across environments. This role is critical to supporting mission-sensitive operations while ensuring compliance with stringent regulatory standards. You will also contribute to organizational strategic cloud migration efforts, helping transition legacy systems to modern, scalable cloud platforms.

Key Responsibilities

• Lead and mentor offshore infrastructure operations teams, fostering a culture of accountability, performance, and continuous improvement while aligning efforts with company-wide operational goals.
• Lead and execute the implementation of capacity and lifecycle management of on-premises infrastructure across compute, virtualization, storage, and fabrics across colocation facilities.
• Collaborate with cross-functional teams to ensure infrastructure services are standardized, scalable, and seamlessly integrated.
• Develop and mentor individual contributors across operational domains.
• Own and optimize Infrastructure ITSM processes including incident, problem, and change management.
• Ensure SLA adherence and continuous improvement of service delivery metrics (KPIs).
• Drive automation and self-service capabilities across operational workflows.
• Oversee execution security patching, configuration management, and incident response protocols to safeguard servers and data.
• Implement and enhance automation for provisioning, monitoring, and maintaining data center infrastructure.
• Maintain comprehensive documentation of infrastructure configurations and operational processes.
• Oversee operational execution of backup and restore processes across hybrid environments.
• Ensure data protection infrastructure is resilient and recovery-ready.
• Validate backup integrity and coordinate recovery testing and readiness exercises.
• Monitor infrastructure health and performance using telemetry, alerts, and dashboards.
• Ensure compliance with regulatory standards (HIPAA, HITRUST, SOC) through operational controls.
• Participate in audits and provide evidence of operational readiness and resilience.

• VMWARE
• Windows and Red Hat Operations Systems
• Dell PowerEdge/Power Store/Power Scale
• Automation and Scripting PowerShell, Bash, Python, Orchestration Tooling
• Backup Platforms Cohesity is preferred
• Patch Management and Configuration Management Tooling Ansible experience is preferred
• Vulnerability Management Tooling and Remediation

• Bachelors degree in computer science, Information Technology, Engineering, or a related field.
• 10+ years of progressive experience in IT infrastructure operations, including at least 5 years in leadership or managerial capacity.
• Proven expertise in managing large-scale enterprise IT environments, encompassing data centers, networks, cloud platforms, and cybersecurity frameworks.
• Strong knowledge of IT service management (ITSM), ITIL frameworks, system architecture, and modern infrastructure technologies.
• Exceptional communication, negotiation, and interpersonal skills; ability to engage effectively with Senir leadership, other vertical teams, and business partners
• Proven experience in managing enterprise data center infrastructure, with a strong focus on on-premises environments.
• Deep technical expertise in virtualization, compute, storage, fabrics, and networking.
• Experience with Agile methodologies and tools such as Jira.
• Strong strategic planning and project management capabilities.
• Demonstrated ability to lead and inspire technical teams.
• Excellent communication, collaboration, and negotiation skills.
• Commitment to staying current with emerging technologies and industry trends.
• Availability for on-call escalation support as needed.
• Bonus: Experience with cloud migration strategies, hybrid infrastructure models, and cloud-native technologies.