Sales Coordinator

Key Responsibilities

Sales Support & Quote Management

• Convert customer inquiries (email/WhatsApp) into ERP-based quotations and proposals.
• Share accurate and timely quotes with customers.
• Follow up on open quotes and reasons for non-conversion.
• Re-quote based on internal discussions (pricing, brand, schedule, location).
• Close open quotes with documented reasons.

• Follow up on purchase orders and verify alignment with internal records (product specs, quantity, rates, delivery dates, payment terms).
• Ensure all special instructions are captured and executed.

• Record and track sample requests.
• Liaise with sample and procurement departments for dispatch and inward tracking.
• Coordinate with customers for sample feedback and evaluation.

• Issue dispatch instructions and coordinate with logistics for timely delivery and LR generation.
• Collaborate with the quality team for technical documentation (CoA, Halal, MSDS) and customer complaints.

• Follow up on payments and coordinate with accounts for receivables.
• Share negative data and feedback with supervisors to improve conversion.
• Prepare customer data and insights for meetings and reviews.

• Maintain CRM records and ensure daily reporting.
• Support in ad-hoc tasks and cross-functional coordination as required.