Technical Writer

Job Purpose:

Own and manage customer-facing technical content, product release communications, and

partner enablement materials. This role focuses on creating accurate, user-friendly documentation, maintaining the Platform Support Center (PSC), managing product release communications, and producing BetterUps monthly partner newsletter while collaborating with cross-functional teams in a fast-paced SaaS environment.

Who You Are:

• 6+ years of experience in Technical Writing, Product Documentation, Content Operations, or Customer Communications within a B2B SaaS environment.
• Strong ability to translate complex technical concepts into clear, customer-friendly documentation.
• Experience creating and maintaining knowledge base articles, product documentation, release notes, and user guides.
• Hands-on experience managing documentation review cycles involving Product, Engineering, Marketing, Legal, and Customer Success teams.
• Familiarity with documentation tools such as Zendesk, Jira, Confluence, Google Docs, and Slack.
• Experience using AI-assisted writing tools (e.g., Claude, ChatGPT) to improve documentation quality and productivity.
• Strong editorial judgment with excellent attention to detail.
• Ability to manage multiple content workstreams while meeting tight release deadlines.
• Excellent written and verbal communication skills.
• Comfortable working independently in an asynchronous, fast-paced global environment.

What Will Excite Us:

• Experience managing Help Centers or Knowledge Base platforms (Zendesk preferred).
• Hands-on experience with HubSpot or similar email marketing platforms.
• Experience writing customer-facing release notes and product communications.
• Knowledge of email campaign analytics, including open rates, click-through rates, and engagement metrics.
• Background collaborating with Product Marketing, Product Management, and Customer Success teams.
• Experience improving documentation processes and content operations.
• Familiarity with structured AI workflows and prompt engineering for content creation.

What Will Excite You:

• Opportunity to own end-to-end customer communication for a leading global SaaS platform.
• Exposure to Product, Engineering, Customer Success, and Marketing functions.
• Work with modern AI-powered content creation and documentation tools.
• Opportunity to improve customer experience through high-quality technical communication.
• Collaborative, innovation-driven, and fast-paced product environment.
• Opportunity to contribute ideas and continuously improve communication workflows.

Location:

Ahmedabad/Remote