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Job Description
Preferred Location: Hyderabad
Experience: 8-12 Years
Role Overview
Seeking a customer-centric Customer Success & Product Support Manager to own customer satisfaction, drive successful product adoption, and ensure timely, high-quality support. This role acts as a critical bridge between customers, product, engineering, and support teams, ensuring customer issues are resolved effectively while continuously improving product quality and customer experience.
Key Responsibilities
- Own customer relationships to ensure successful onboarding, adoption, and long-term retention
- Act as the primary point of contact for key customers
- Understand customer goals and align product usage to achieve measurable outcomes
- Proactively identify risks, escalations, and opportunities for improvement
- Partner with Product Management to influence roadmap and quality improvements
- Collaborate with Engineering and QA to reduce defect leakage and improve release quality
- Drive process improvements across support, documentation, and knowledge management
Skills
Product SupportProduct AdoptionCustomer SatisfactionSoftware SupportProduct ServiceIssue ResolutionManagementProduct Management TeamProduct ManagementKnowledge ManagementProduct QualityIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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