Assistant Branch Manager - Gold Loans

Key Responsibilities:

• Assist the Branch Manager in achieving business growth, revenue targets, and profitability objectives.

• Drive customer acquisition and retention strategies for gold loans.

• Monitor gold loan portfolio asset quality and take corrective measures where necessary.

• Supervise daily branch operations to ensure adherence to policies, processes, and regulatory requirements.

• Support marketing and promotional activities to expand the gold loan customer base.

- Ensure exceptional customer service standards to build trust and loyalty.

• Analyze local gold market trends to provide insights and recommendations for competitive positioning.

• Train and mentor branch staff to enhance sales effectiveness and operational efficiency.

- Assist in resolving escalated customer queries and operational challenges.

Required Skills & Competencies:

- Sales & Operations Management: Proven experience in driving business development and operations.

• Gold & Precious Metals Market Knowledge: Understanding of gold valuation and prevailing market trends.

• Customer Relationship Management: Ability to build and maintain strong customer relationships.

• Analytical Skills: To assess local market trends and branch performance.

• Leadership & Teamwork: Ability to support and guide branch staff effectively.

• Communication Skills: Strong verbal and written communication to engage with customers and team members.

- Problem-Solving: Ability to resolve operational and customer-related issues efficiently.

Technical Skills (Required):

- Familiarity with gold loan processes and valuation techniques.

• Basic understanding of branch banking operations or financial services software.

- Proficiency in MS Office tools (Excel, Word, PowerPoint) for reporting and analysis.

Education:

- Bachelors degree in Finance, Business Administration, Banking, or a related field (mandatory).

- Postgraduate degree or MBA in Finance/Banking is an added advantage.

Experience:

- Minimum 4 years of experience in sales and operations within gold loans, banking, or financial services.

- Experience with local gold markets and customer segments is mandatory