Senior Branch Manager - Gold Loans

Key Responsibilities:

• Lead and manage the branch team to deliver consistent business growth and profitability.

• Drive customer acquisition and retention strategies for gold loans in the local market.

• Monitor and maintain portfolio asset quality, ensuring minimal risk exposure.

• Ensure branch operational adherence to policies, processes, and regulatory guidelines.

• Develop and execute sales strategies to achieve business and revenue targets.

• Build and sustain relationships with high-value customers and key stakeholders.

• Analyze local gold and precious metals market trends to identify growth opportunities.

• Mentor and train branch staff to improve sales performance and operational excellence.

• Oversee customer service standards, ensuring timely resolution of queries and issues.

- Collaborate with senior management on business planning and performance reviews.

Required Skills & Competencies:

- Leadership & Team Management: Proven ability to guide and motivate teams toward achieving goals.

• Sales & Operations Expertise: Strong track record in business development and branch operations.

• Gold Market Knowledge: In-depth understanding of gold valuation and local market trends.

• Customer Relationship Management: Ability to build and maintain long-term customer relationships.

• Analytical Skills: Ability to interpret market data and branch performance metrics.

• Communication Skills: Excellent verbal and written communication for customer and team engagement.

- Problem-Solving & Decision-Making: Strong aptitude for operational and customer-related problem resolution.

Technical Skills (Required):

- Familiarity with gold loan operations and valuation methods.

• Understanding of branch banking software or financial services systems.

- Proficiency in MS Office tools (Excel, Word, PowerPoint) for reporting and analysis.

Education:

- Bachelors degree in Finance, Banking, Business Administration, or a related field (mandatory).

- MBA or Postgraduate degree in Finance/Banking is an added advantage.

Experience:

- 6-7 years of experience in sales and operations within gold loans, banking, or financial services.

- Strong knowledge of Indias gold and precious metals market and local market dynamics