102+ Applicants
Posted: 8 months ago
2-6 years
All India
Work from Office
Posted: 8 months ago
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Applicants: 102+
Job Description
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Job Description
- Role Overview:
As a TSG Support Associate at Bain & Company, your primary responsibility will be to provide technical support and assistance to employees with IT-related issues and problems. You will play a crucial role in troubleshooting and resolving hardware and software problems on computer systems, maintaining accurate inventory and repair logs, enforcing TSG guidelines and policies, and managing user accounts and permissions. Your role will also involve coordinating off-site repairs with external vendors, testing new applications and upgrades, monitoring backups, supervising and training junior TSG staff, and conducting end-user training programs. This position requires strong problem-solving skills, customer service skills, and a solid understanding of computer systems and software.
Key Responsibilities:
- Serve as the primary contact for IT related problems and issues for Bain employees
- Install, configure, and upgrade software and operating systems
- Investigate, troubleshoot and resolve hardware and software problems on computer systems
- Maintain accurate inventory database, repair log, and activity log
- Enforce TSG guidelines and policies
- Manage user accounts and set permissions
- Coordinate off-site repairs with external vendors
- Work with other TSG staff to test new applications and upgrades
- Support the development of end-user training programs
Qualifications Required:
- Associate's/Bachelors degree or an equivalent combination of education, training, and experience
- Previous corporate experience of 2-5 years preferred
- Experience in a customer service or technical support role
- Experience with remote support tools and techniques
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- Experience in managing and prioritizing service requests and escalations
- Experience in creating and maintaining documentation, processes, and procedures
- Demonstrated interest and aptitude in technology and technical issues
- Strong time management and prioritization skills in a multi-tasking environment
- Ability to work well in a team environment, support other members of the TSG team as they support our customers
- Ability to be calm and think clearly under pressure
- Aptitude for analytical problem resolution, troubleshooting skills, and approaches
Note: The additional details of the company provided in the job description have been omitted in this summary.,
Skills
ManagementTechnical SupportDocumentationTraining ProgramsSoftwareAnalytical Problem ResolutionTime ManagementHardwareInventory ManagementRemote SupportCustomer ServiceTroubleshootingUser Account ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
02 Nov 25, 01:40 PM IST
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