Deputy Area Manager - PLCS - Growth

Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

• 1)Responsible for sales activities through call-center for Banking / non-banking products
• 2)Campaign management for call-centre.
• 3)Data Management & Vendor management.
• 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
• 5)COA management
• 6)Conceptualize and develop promotional campaigns for all the channels
• 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
• 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity
• 9)Initiate and lead various process enhancement and system development projects for both the channels
• 10)Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
• 11)Monitoring performance and suggest corrective action for:
• Key business metrics
• Product and portfolio performance
• Employee Call Centre teams productivity
• Compliance, policies, guidelines & processes
• 12)Resolve all customer escalation and queries related to both the channels
• Systems Understanding & Data Analysis:
• 13)Understanding of CRM & lending system - Salesforce.com / UNICA
• 14)Understanding of campaign management in Dialer
• 15)Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
• 16)Tracking all important matrix of business on regular basis
• 17)Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
• 18)Need to have excellent excel and PowerPoint skills

Required Qualifications and Experience

• 1)Responsible for sales activities through call-center for Banking / non-banking products
• 2)Campaign management for call-centre.
• 3)Data Management & Vendor management.
• 4)Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
• 5)COA management
• 6)Conceptualize and develop promotional campaigns for all the channels
• 7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
• 8)Measure productivity and implement training measures to bridge the gap to achieve required productivity
• 9)Initiate and lead various process enhancement and system development projects for both the channels
• 10)Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
• 11)Monitoring performance and suggest corrective action for:
• Key business metrics
• Product and portfolio performance
• Employee Call Centre teams productivity
• Compliance, policies, guidelines & processes
• 12)Resolve all customer escalation and queries related to both the channels
• Systems Understanding & Data Analysis:
• 13)Understanding of CRM & lending system - Salesforce.com / UNICA
• 14)Understanding of campaign management in Dialer
• 15)Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
• 16)Tracking all important matrix of business on regular basis
• 17)Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
• 18)Need to have excellent excel and PowerPoint skills