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Job Description
- Achieving business numbers with the assigned line of channels (Basis location and market potential).
- People Management (Off roll) Hiring, Retention Productivity.
- Sales Governance through compliance of systems and processes.
- Responsible for tracking, managing controlling PDD requirement compliance
- Reduction in customer complaints cancellation by ensuring that no miss-selling is being done.
- Understanding of CRM Salesforce.com.
- Effectively engage with Credit, Operations Risk teams.
- To ensure TAT is maintained for case processing.
- Training of self and their team below.
- Hiring right candidate.
- Smooth onboarding to help settle the employee well in BFL.
- Smooth onboarding of New Dealer/Partner with BFL
- Retention of Off-roll staff
- Hiring of Off roll staff
- Approvals by coordinating with internal stake holders eg. Clearing cases
- Lead allocation
- Field activity planning and closure
- Roles you need to interact with inside the organization to enable success in your day to day work
- Connect with various internal department i.e. product, credit, Ops, RCS compliance to process the file.
- Connect with HR department for hiring retention
- Roles you need to interact with outside the organization to enable success in your day to day work
- Engaging with customer.
- Mapping of market competition.
- From 45 to 70 Cases MOM (depending upon location and market potential)
- Total Team Size: 9
- Number of Direct Reports: 5 to 9
- Number of Indirect Reports: NAN
- Number of Outsourced employees: 5 to 9
- Number of locations: 1 to 4
- Number of products: 1 i.e. Two wheeler Loan
- Educational Qualifications: Graduate / Post Graduate
- Good command in excel is essential.
- Work Experience 1 to 3 years of relevant experience in managing team
- Result oriented - Go getter attitude is must
- Should have collaborative work style to engage with peers colleagues across the company.
- Excellent Team management Interpersonal Skills.
- Excellent command over communication skills.
- Highly ambitious self-motivated
Skills
Customer ComplaintsAllocationAopDealingProcessingComplaintsSalesCaseOperationsDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Bajaj Finance Limited is one of India's largest non-banking financial companies, incorporated on 25 March 1987 as Bajaj Auto Finance Limited and headquartered in Pune, Maharashtra. It is a subsidiary of Bajaj Finserv Limited and part of the Bajaj Group.
Originally focused on two- and three-wheeler financing, the company now offers consumer durable loans, personal loans, business and SME lending, home loans, loans against property, and deposits. Bajaj Finance is listed on the NSE and BSE and employs over 70,000 people.
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