An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
- Do analysis for monitoring suspect transactions.
- Report the findings within timelines to the senior management.
- Investigation & Root Cause Analysis of fraud/dispute cases
- Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks.
- Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT.
- Share trigger-based data at field for investigation and coordinate with them for timely closure
- Ensure error free dashboards are circulated within defined period
- Understand complete various processes and prepare data reports / Dashboard
- Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud.
- Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.
- Propose new strategy for field and HO team to prevent malpractice.
- Propose changes in system and daily reporting in favor of RCU unit.
- Introduce new technology or new ways to control fraud.
- Internal Clients - Risk Team: To understand and align on policy changes and ascertain impact
- Internal Clients - Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
- Internal Clients - Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience
- External Clients - Vendors & Channel Partners: Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.
- Total Team Size: 0
- Number of Direct Reports: 0
- Number of Indirect Reports: 0
- Number of Outsourced employees: 0
- Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)
- Should at least have 2-3 years of experience in similar industry.
- Must have Good Excel knowledge. Having SQL & Power BI knowledge would be preferred.
- Good knowledge of Credit Card business.
Skills
AutomationRoot Cause AnalysisCustomer ServicePower BiFinanceDashboardSqlCredit CardIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Bajaj Finance Limited is one of India's largest non-banking financial companies, incorporated on 25 March 1987 as Bajaj Auto Finance Limited and headquartered in Pune, Maharashtra. It is a subsidiary of Bajaj Finserv Limited and part of the Bajaj Group.
Originally focused on two- and three-wheeler financing, the company now offers consumer durable loans, personal loans, business and SME lending, home loans, loans against property, and deposits. Bajaj Finance is listed on the NSE and BSE and employs over 70,000 people.
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